Terms of service
Terms of Service - Clesana AU
Last updated: 4 December 2025
About Us
We are Portable Innovations PTY LTD (ABN: 87 656 165 847), trading as Clesana AU. You can call us Clesana AU, and in these Terms of Service we also refer to ourselves as "we", "us" and “our”, "Clesana AU”, "Clesana Australia". We refer to you as "you" or "your".
We are the exclusive distributor of Clesana Brands across Australia.
The purchase of products on this website or through us is only for delivery to addresses located in Australia and New Zealand, and is subject to these Terms of Service.
Your Agreement to These Terms
Our Terms of Service apply to anyone who purchases our products, or who makes an offer to purchase our products, so please read them carefully. By visiting our website, accessing any part of it, or purchasing products from us, you acknowledge and agree to these Terms of Service.
We reserve the right to amend these Terms of Service at any time by updating them on our website. Changes that we make to these Terms of Service will not affect any orders that we have already accepted. The Terms of Service that apply to your purchase are those made available to you at the time of purchase.
If you do not agree to these Terms of Service, you may not access the website or use any services.
Contents
1. About the Products on Our Website
1.1 Availability
We generally have stock available. However, sometimes we run short and the availability of products on our website may be limited. We will try to include a statement on our website when we are aware that a particular product is out of stock, but we are under no obligation to do so. We reserve the right to discontinue sale of any product at any time.
1.2 Accuracy of Product Descriptions
Occasionally there may be typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions or availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information without prior notice (including after you have submitted your order).
We know that colour is important and we make every effort to display the colours and images of our products on our website accurately. However, we cannot guarantee that the display of any colour on your device screen will be accurate. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information.
1.3 Modifications
Prices, descriptions and specifications of our products are subject to change until your order is confirmed by us.
1.4 Testing and learning
We may run tests on our website for purposes that include improving our products, services and customer experience, and optimising the pricing for our products and services. These tests will not affect your ability to access or use our website, but your user experience and/or the price displayed to you for a product or service on our website may differ from what other customers see at the same time.
The pricing shown at checkout reflects the price at which your order will be placed under these Terms of Service. If you have any questions regarding the pricing for your order, please contact our customer service team at info@clesana.au.
As part of these tests, we may collect information (such as browser type, device details, pages viewed and click behaviour) to help us understand how users interact with different versions of our website. Where any of the information collected is personal information, we will collect, use and store it in accordance with our Privacy Policy.
2. Ordering from Us
2.1 How Does Ordering Work?
When you visit our website, you can browse our products and, if you like what you see, you can make us an offer to purchase a product for the price listed on our website (this is your order). We will review your order and, if we accept it, then we have a confirmed order. In legal terms, this means that when the order is confirmed we have a binding contract under which we agree to supply that product to you for a price and you agree to accept the product and pay us that price for the product.
There are three steps in the process:
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You submit your order to us
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We confirm that we have received your order (but this is not acceptance of the order)
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We accept or reject your order
Until we have accepted your offer, we are not legally bound to fulfil your order.
2.2 Placing Your Order
When you place an order, you make us an offer for each product in the order in accordance with these Terms of Service at the price displayed on our website. After we receive your offer, we may either accept it or reject it.
When you accept these Terms of Service on placing your order, we will assume that you are 18 years old or older, or you otherwise have permission to place the order from a parent or legal guardian.
You agree to provide us with current, complete and accurate personal and payment information for your order. You are responsible for all orders placed through any account you create with us.
By placing your order, you agree that your order is not placed for the purpose of resupplying or reproducing or copying any product in the order, to commit fraud, using a third party's account or to harm our online systems.
Please review your order carefully before you place it. Once we confirm your order, you are unable to cancel it (unless we advise you that stock is unavailable). If you change your mind about your order, you must go through our returns process to be eligible for a refund (see Section 5 below).
2.3 Confirmation of Your Order
We will send you an email confirming that we have received your order. This confirmation is not an acceptance of your order, it is simply an acknowledgement that we have received your order.
2.4 Acceptance or Rejection of Your Order
Your order will be accepted when we send you an email with the delivery details relating to your order. This is our tax invoice for your purchase and represents our acceptance of your order.
We like selling products, so we don't usually reject orders. However, to the extent permitted by law (including the Australian Consumer Law), we are free to accept (in whole or in part) or reject your offer for any reason (or no reason). Reasons for rejecting your offer may include, but are not limited to:
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Limitations on quantities available for purchase (for example, per person, household, order or geographic region)
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An error in the price or product description
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Problems identified by our credit or fraud prevention processes
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An error in your order
We reserve the right to limit or reject orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors.
2.5 Cancellation of Your Order
Even if we have accepted your order, we may cancel it if we are unable to fulfil your order due to events that are outside of our reasonable control. If we cancel your order after you have made payment, we may provide you with a refund - in accordance with our refund policy.
3. Payments
3.1 Prices and Currency
The prices of products on our website are typically displayed in Australian Dollars for the Australian website or New Zealand Dollars for the New Zealand website. Prices include GST (where applicable).
The costs associated with delivery of products in your order will be indicated to you during the checkout process and where applicable will be paid together with the product price prior to dispatch.
Generally, standard shipping within Australia is free for orders at or above A$150. Orders valued less thant A$150 incur a flat rate shipping fee of A$12.50.
See our shipping policy for more information.
3.2 Payment Methods
The available payment methods for products you wish to purchase will be displayed at the point of purchase during checkout and are subject to change without notice.
Payment does not constitute acceptance of your order, and your order is only accepted when we send you an email confirming delivery. If we reject your order, or cancel your order after we have accepted it, any payment already made will be refunded to you in accordance with our refund policy.
All payments must be received in full prior to dispatch. If your payment is not received or is declined by your bank or credit card issuer, your order will be rejected. We cannot and will not hold the product for you, and do not guarantee that the product will be available should you try to order it again.
3.3 Payment Providers
We may use third-party payment providers to collect payments for products. The processing of payments by the payment provider will be, in addition to these Terms, subject to the terms, conditions and privacy policies of the payment provider and we are not liable for the security or performance of the payment provider.
3.4 Refunds
If we reject your order, or cancel your order after we have accepted it, any payment already made will be refunded to you in accordance with our refund policy.
4. Delivery
4.1 Delivery Locations and Costs
Orders placed by you and accepted by us will be delivered to the address you provide at the time of placing the order, as long as that delivery address is within Australia and complies with any delivery restrictions outlined on our website from time to time.
It is your responsibility to ensure that the address provided to us is correct.
The delivery cost will be indicated to you during the checkout process and will have to be paid together with the product price prior to dispatch.
4.2 Delivery Timeframes
We will use reasonable endeavours to meet the timeframes for delivery that we share with you, but they are estimates only.
Many factors (some of which are beyond our control) can affect these timeframes and we cannot guarantee that they will always be met. We reserve the right to amend our estimated timeframes without notice to you and we will not be liable to you for any delays.
More information on shipping can be found on our shipping policy page.
4.3 Failed Deliveries
In purchasing a product, you agree to accept delivery of the product at the address you have nominated.
If you are not able to accept delivery on the date(s) and at the time(s) that we notify you of, you must advise us before a delivery is attempted. Any and all failed delivery attempts made by a courier will be charged to you at full price.
4.4 Title and Risk
We retain title to and ownership of each product in your order until payment is received in full for the product and it has been delivered to you.
Risk (including risk of loss or damage) in any product purchased passes to you upon delivery of the product to the address you provide us for delivery of your order.
4.5 Damaged or Incorrectly Supplied Products
If a product we deliver to you is damaged at the time of delivery, you can ask us to remedy the damage (see Section 6 - Your Rights under Australian Consumer Law below).
You must contact us at info@clesana.au as soon as possible after discovering the damage. We may ask you to provide evidence (such as photos) to support your claim. Depending on the extent of the damage, we will repair or replace the product or will provide you with a full or partial refund.
If the product we deliver to you is not the product you ordered, or if we supply the wrong products or wrong amount of products to you (whether too many or too few), you must promptly contact us at info@clesana.au. We will ask you to return any incorrect or excess products received and will arrange for those products to be collected from you.
More information on refunds & returns can be found on our refunds policy page.
5. Returns and Refunds
More information on refunds & returns can be found on our refunds policy page.
6. Warranties and Liability
6.1 Our Warranties
We love the products we sell and ensure they meet applicable Australian standards and guarantees under the Australian Consumer Law.
It is important to read the terms that apply to any warranty, as they may include exceptions to cover under the warranty.
By purchasing and using our products, you acknowledge and agree that:
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You are solely responsible for using our products safely, correctly and in accordance with all provided instructions, warnings and applicable laws and regulations;
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We are not responsible or liable for any loss, damage, liability, expense, claim, fine, penalty, injury or consequences arising from your use, misuse or improper handling of the products;
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You expressly agree that your use of, or inability to use, our products is at your sole risk. Our products are provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement (except as expressly stated by us or required under Australian Consumer Law);
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You agree to indemnify and hold us harmless from any claims arising from your use of the products.
The benefits provided under any product warranties are in addition to the rights and remedies available to you under the Australian Consumer Law.
6.2 Your Rights under Australian Consumer Law
If you are purchasing products from Clesana AU in Australia, you have rights under the Australian Consumer Law when you deal with us and when you purchase our products.
We comply with the Australian Consumer Law and nothing in these Terms of Service is intended to alter or limit your rights under Australian Consumer Law.
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Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
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You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
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You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If you think that there is a fault with the products you ordered or we have failed to comply with the consumer guarantees, please let us know straight away by contacting us at info@clesana.au. Please include as many details as possible about your order and the problem with the products.
More information on refunds & returns can be found on our refunds policy page.
6.3 Exclusions and Limitations
To the maximum extent permitted by law (including the Australian Consumer Law), we exclude all other representations, warranties, conditions or terms, whether express or implied by statute, custom or common law.
To the maximum extent permitted by law (and without limiting your rights under the Australian Consumer Law):
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We will not be liable under any theory of law (including negligence) for any economic, special or indirect loss, any loss of profit, revenue, savings or goodwill, or any loss of or damage to data, arising in connection with the use of our products or the purchase of or an offer to purchase our products;
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We will not be liable for any delay or non-performance of any of our obligations under these Terms of Service that is caused by circumstances beyond our reasonable control;
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Our liability under any theory of law (including negligence) for any direct loss or damage arising in connection with the use of our products or the purchase of or an offer to purchase our products will be limited to the price paid or payable for the applicable products, provided that nothing in these Terms of Service excludes or limits our liability for death, personal injury, or damage to property due to our negligence; and
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Our liability to you will be reduced in proportion to any loss or damage caused by your negligence or breach of these Terms of Service.
6.4 Indemnity
To the maximum extent permitted by any applicable law, you will at all times indemnify, and keep indemnified, us and our directors, officers, employees and agents from and against any loss (including reasonable legal costs and expenses) or liability incurred or suffered by us arising from any claim, demand, suit, action or proceeding by any person against us where such loss or liability arose out of, in connection with or in respect of your breach of these Terms of Service. This indemnity shall not apply to the extent that any loss or liability is caused by our negligence or breach of these Terms.
7. Website Use
7.1 Acceptable Use
You must only use the website in accordance with these Terms and any applicable laws, and must ensure that anyone who uses or accesses the website through you complies with these Terms and any applicable laws.
7.2 Prohibited Uses
In addition to other prohibitions as set forth in these Terms of Service, you are prohibited from using the site or its content:
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For any unlawful purpose
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To solicit others to perform or participate in any unlawful acts
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To violate any international, federal, state or local regulations, rules, laws, or ordinances
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To infringe upon or violate our intellectual property rights or the intellectual property rights of others
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To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability
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To submit false or misleading information
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To upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the website or any related website, other websites, or the internet
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To collect or track the personal information of others
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To spam, phish, pharm, pretext, spider, crawl, or scrape any content on or associated with this website
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For any obscene or immoral purpose
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To interfere with or circumvent the security features of the website or any related website, other websites, or the internet
We reserve the right to terminate your use of the website or any related website for violating any of the prohibited uses.
7.3 Third Party Links
The website may contain links to other websites that are not our responsibility. We have no control over the content of any linked websites, and we are not responsible for that content. Inclusion of any linked website on the website does not imply our approval or endorsement of the linked website.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.
7.4 Website Availability and Security
We do not guarantee that the website will be free from errors or defects, that it will be accessible at all times, or that information you receive or supply through the website will be secure or confidential.
You should take your own precautions to ensure that the process that you employ for accessing the website does not expose you to risk of viruses, malicious computer code or other forms of interference.
8. Intellectual Property
8.1 Our Intellectual Property
Clesana AU retains ownership of the website and all materials on the website (including text, graphics, logos, design, icons, images, sound and video recordings, pricing, downloads and software and all written content) and reserves all rights in any intellectual property rights owned or licensed by it not expressly granted to or owned by you.
You may make a temporary electronic copy of all or part of the website for the sole purpose of viewing it. You must not otherwise reproduce, transmit, adapt, distribute, sell, modify or publish the website or any content without prior written consent from Clesana AU or as permitted by law.
8.2 Product Intellectual Property
Clesana AU retains all intellectual property rights in the design of the products, including the labelling and packaging, or those rights are owned by a third party. You must not attempt to copy, reproduce, manufacture or otherwise commercialise the products.
9. Privacy
9.1 Personal Information
Your submission of personal information through the website is governed by our Privacy Policy. You can read our privacy policy on this page.
The Privacy Policy explains how we collect, use, disclose and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
9.2 User Comments and Submissions
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, images, videos, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.
We are and shall be under no obligation:
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To maintain any comments in confidence
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To pay compensation for any comments
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To respond to any comments
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the website or any related website.
10. General Terms
10.1 Governing Law
These Terms of Service are governed by and construed in accordance with the laws of Australia and the State/Territory where our principal place of business is located. You irrevocably submit to the exclusive jurisdiction of the courts of that State/Territory in relation to all matters relating to these Terms of Service.
10.2 Entire Agreement
These Terms of Service, and our Privacy Policy, constitute the entire agreement between you and Clesana AU with respect to your purchase of products from Clesana AU using our website.
10.3 Waiver
If we do not exercise or enforce any right or provision under these Terms of Service, it will not constitute a waiver of such right or provision. Any waiver of any provision under these Terms of Service will only be effective if it is in writing from us.
10.4 Severability
If any part of these Terms of Service is determined to be unlawful, void or unenforceable, such part shall be enforceable to the fullest extent permitted by law. Any unenforceable portion shall be deemed severed from these Terms of Service and such determination shall not affect the validity and enforceability of any other remaining parts.
10.5 Assignment
We may, at any time and without your consent, assign or subcontract to a third party our rights and obligations under any contract we have with you, including for the purpose of fulfilling any order.
You cannot assign, novate or otherwise transfer any of your rights or obligations under these Terms without our prior written consent.
10.6 Force Majeure
We will not be liable for any delay or failure to perform our obligations under these Terms if such delay or failure is caused or contributed to by an event or circumstance outside of our reasonable control or influence.
10.7 Interpretation
In these Terms of Service, unless the context otherwise requires:
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Words in the singular include the plural (and vice versa)
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A reference to $, “A$”, AU$” or "dollar", is to Australian currency
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A reference to “NZ$” is to New Zealand currency
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Words indicating a gender include the corresponding words of any other gender
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A reference to "person" includes an individual, the estate of an individual, a corporation, an authority, an association, consortium or joint venture (whether incorporated or unincorporated), a partnership, a trust and any other entity
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Headings are for convenience only and do not affect interpretation
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The word "includes" and similar words in any form is not a word of limitation
10.8 Amendment of Terms
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
11. Contact Us
Questions about these Terms of Service should be sent to us at:
Portable Innovations Pty Ltd T/A Clesana AU
ABN: 87 656 165 847
Email: info@clesana.au
Phone: 0452 208 145
Contact Form: https://clesana.au/pages/contact-us
Address: 22 O'Riordan Street, Alexandria, NSW 2015, Australia