Privacy Policy - Clesana AU

Last updated: 8 December 2025

This Privacy Policy applies to Portable Innovations Pty Ltd (ABN 87 656 165 847), trading as Clesana AU. You can call us Clesana AU, but in our Privacy Policy, we also call ourselves "we", "us" and "our" and we refer to you as "you" or "your".

Clesana AU operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

• Does this Privacy Policy apply to you?

• What does our Privacy Policy cover?

• What types of personal information do we collect?

• Personal information sources

• How do we collect your personal information?

• How we use your personal information

• How we disclose your personal information

• Third party websites and links

• Children's data

• Security and retention of your information

• Your rights and choices

• Complaints

• International transfers

• Changes to this Privacy Policy

• Contact us

Does this Privacy Policy apply to you?

This Privacy Policy applies to our handling of your personal information if you access our website from Australia or New Zealand or purchase our products in Australia or New Zealand, or if you are an employee or a prospective employee, or a supplier or business partner (or prospective supplier or business partner), in Australia or New Zealand.

What does our Privacy Policy cover?

Our Privacy Policy sets out the basis on which we use, store and process your personal information when you access our websites or contact us. It explains how:

• we store and use your personal information;

• you may access and correct your personal information;

• you can lodge a complaint regarding the handling of your personal information; and

• we will handle any complaint.

Availability 

At Clesana AU, we value your trust when sharing your personal information with us and recognise that you may have concerns about the information provided to us and about how we handle that information. We are committed to protecting your privacy in accordance with the Australian Privacy Principles, which are set out in the Privacy Act 1988 (Cth). You can find out more about the Australian Privacy Principles and your rights under the Privacy Act by visiting the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

If you have any questions, concerns or complaints about our handling of your personal information, please do not hesitate to contact us at info@clesana.au.

Consent

By providing personal information to us, you consent to our collection, use and disclosure of that information in accordance with our Privacy Policy.

You are under no obligation to provide any personal information to us, however, if you restrict us from collecting any of this information, we may not be able to do things such as:

• do business with you, supply our products to you or assist you with any enquiries, complaints, refunds, repairs or replacement products;

• allow you to participate in our promotions, competitions, rewards and discounts; or

• if you are a prospective employee, we may not be able to offer you employment.

Children's data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. By using our website or mobile site, you represent that you are at least 16 years of age. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

If we become aware that we have collected personal information from you and you are under the age of 16, we will suspend any services we are providing to you and delete your personal information immediately.

International transfers

Please note that we may transfer, store and process your personal information outside the country you live in. We generally aim to keep your personal information in Australia. However, we may disclose and store your personal information outside of Australia to third party service providers, such as cloud hosting providers, backup and storage providers, market research and e-commerce providers and other providers acting on our behalf who work with us so we can provide you with a top class experience. Your personal information may be transferred to and stored in countries outside of Australia, including (but not limited to) the United States, United Kingdom, Singapore, countries of the European Union. In some cases, these providers may be based in territories that do not provide an equivalent level of legal protection of privacy as that enjoyed in Australia.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We may change our Privacy Policy from time to time to reflect changes to privacy laws, changes in the way we do business, technology changes and customer feedback. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law. We will let you know about these changes by ensuring the most recent version of our Privacy Policy is on our website (clesana.au).

We encourage you to check our website from time to time to ensure that you are aware of our current Privacy Policy.

What types of personal information do we collect?

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address and social media accounts;

• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details;

• Account information including your username, password, security questions, preferences and settings;

• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions;

• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry;

• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers;

• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services;

• if you are an employee or prospective employee, information about your qualifications, education, skills and work experience;

• if you are a supplier or business partner, or prospective supplier or business partner, information about your business, skills, services, products and prices; or

• any other personal information that may be required in order to facilitate your dealings with us.

The above information is only personal information if it identifies you or is information from which you might reasonably be identified. It may be the combination of information that we collect that identifies you rather than a single piece of information on its own.

Personal information sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;

• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;

• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;

• From our partners or other third parties including social media platforms, digital platforms and publishers, retailers that sell our products, commercially available sources (such as data aggregators) and public sources and databases.

How do we collect your personal information?

We collect personal information about you when you visit our website, communicate with us through our live chat function, purchase or offer to purchase products from us, participate in one of our promotions, when you contact us by email, telephone or letter or connect with us from other social media applications, services or websites.

Sometimes you may give us personal information about other people, such as a family member or friend, (such as for delivery purposes). If you provide us with the personal information of another person, we rely on you to provide them with a copy of (or link to) our Privacy Policy and ensure they are happy for you to provide us their personal information on that basis.

We may also collect personal information about individuals from other sources, including social media platforms, digital platforms, advertising platforms and publishers, retailers that sell our products, commercially available sources (such as data aggregators) and public sources and databases. This information may include name, demographic information, interests and publicly-observed data (such as from social media and shopping behaviour). We may combine or supplement personal information using data from different sources.

Visiting and browsing the Clesana AU website

When you visit our website (clesana.au), you may choose to submit personal information to us (for example, when you sign up to our promotional communications, purchase products or chat with us via live chat). We will also automatically collect personal information about you when we record your visit to our website in our server logs.

We collect anonymous information on website activity to track our website's performance and to improve your user experience. We record your computer's electronic internet protocol address (IP address) in our server logs when you visit our website (along with any other visitors) to analyse website traffic and administer our website, track user movements across our website, detect fraud and gather information about the location of our customers.

We collect this information for statistical purposes and to improve our products and your experience on our website. We do not identify users or their browsing activities except, in the event of an investigation, where we are required to provide information to a law enforcement agency or regulatory authority, or otherwise by law.

Cookies

Like many companies, we use 'cookie' technology on our website. Cookies are small files that store information on your computer, mobile phone or other device, and we also use this term to refer to pixel tags, flash cookies and other local storage provided by your browser or associated applications. They enable us to recognise you across different websites, services, devices and/or browsing sessions, which helps us do things such as making our website more user friendly and giving you a better experience on our website.

While we do not use your browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer. This helps us remember your preferences so that next time you visit our website we can make your experience more personal.

We may also use cookies to enable us to collect data that could include personal information. For example, where a cookie is linked to your account, it will be considered personal information under the Privacy Act. We will handle any personal information collected by cookies in the same way that we handle all other personal information as described in our Privacy Policy.

You can disable cookies or be warned when cookies are being used by adjusting your internet browser settings. However, disabling cookies may mean that you are not able to access parts of our website or to take advantage of the improved user experience that cookies can help provide.

Payments

Our online store is hosted on a third-party online e-commerce platform and when you make a payment you connect directly to a third-party payment gateway.

We do not collect, store or have any access to your credit card or other payment details when you purchase products and services via our online store.

The gateway that we use collects those details directly from you and encrypts them in compliance with the Payment Card Industry Data Security Standard (PCI-DSS). The payment gateway provider's terms and conditions and privacy policy govern the collection, use and disclosure of your payment information. Those should be provided to you when you access the gateway.

If you purchase from us by other methods, in person, cash, direct bank transfer or other agreed method of payment, we may reasonably keep records of payment information.

How we use your personal information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.

Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.

Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfil your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customised shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.

Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.

Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

Our processing of your personal information will be limited to what is necessary in relation to the purposes described in our Privacy Policy. We will seek your consent for some processing so that you have control of the information about you we hold and process. Otherwise, we will only process your personal information if necessary for the performance of a contract with you, for compliance with a legal obligation of Clesana AU, for the purpose of legitimate interests of Clesana AU or other purposes where permitted by law.

Does Clesana AU use your personal information to send you spam?

No we don't. We hate receiving unwanted emails and messages just as much as you do. We comply with the Spam Act 2003 (Cth) and the Privacy Act. You always have the option to opt-out of marketing communications you receive from us.

If you believe there has been a mistake, or you believe you have been receiving communications despite opting out, please contact us so that we can rectify it.

How we disclose your personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping);

• With business and marketing partners to provide marketing services and advertise to you. For example, we work with third-party services to support personalised advertising based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites;

• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations;

• With our affiliates or otherwise within our corporate group;

• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others;

• With our staff and professional advisers and agents;

• With our sponsors and promoters of any competition that we conduct via our services; and/or

• With government agencies, regulatory bodies and law enforcement agencies, or as otherwise required, authorised or permitted by law.

Third party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites.

Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party.

Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Security and retention of your information

We may hold your personal information in either electronic or hard copy form.

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. We use a variety of physical, technical and administrative security standards, technologies and procedures to help protect your personal information (whether in physical or electronic form) from loss, misuse, alteration, destruction or damage to an appropriate level depending on the sensitivity of the information.

We take steps to limit access to your personal information to those persons who need to have access to it for one of the purposes listed in our Privacy Policy. We also use reasonable efforts to ensure that any third party processing your personal information also provides for confidentiality and integrity of your information in a secure way.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies. We will only retain your personal information for as long as it is necessary to satisfy the purpose for which it was provided by you or collected by us. This means we may retain your personal information for a reasonable period after your last interaction with us.

When the personal information that we collect is no longer required in this way, we will endeavour to destroy or delete it in a secure manner. We may, instead of destroying or erasing your personal information, make it anonymous so that it cannot be associated with or tracked back to you.

In certain cases, we may have legal or regulatory obligations that require us to retain specific records for a set period of time.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know. You may have a right to request access to personal information that we hold about you.

Right to Delete. You may have a right to request that we delete personal information we maintain about you.

Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.

Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorised agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorised them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority or the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Contact us

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us.

Portable Innovations Pty Ltd T/A Clesana AU
ABN: 87 656 165 847
Email: info@clesana.au
Phone: 0452 208 145
Contact Form: https://clesana.au/pages/contact-us
Address: 22 O'Riordan Street, Alexandria, NSW 2015, Australia